Strategies for Promoting Communication in Administrative Office Management in Recessed Economies

Abstract

Strategies for Promoting Communication in Administrative Office Management that would ensure global competitiveness of secretaries in recessed economies is the aim of this paper. Two research questions guided the study. The study adopted descriptive survey design. The population for the study was 120 secretarial Staff and Heads of Unit (Deans, Heads, Directors and Coordinators) of University of Nigeria, and Enugu State University of Science and Technology. There is no sampling because the number is manageable. For successful investigation, four-point scaled 21 items questionnaire was content validated by three lecturers from Department of Business Education, University of Nigeria, Nsukka. Mean and Standard Deviation were used to answer the research questions. The researchers found that clarity of idea, examination of the real purpose, consideration of physical and human setting; being mindful of over-tones and contents, conveying something helpful and of value were strategies for promoting communication in administrative office management. The researchers also found that ability to access and transfer records, apply microfilms and other organic media, construct suitable body language and apply language appropriately were fundamental communication skills needed in administrative office management for recession towards secretary empowerment.